FAQ | TAGARNO DIGITAL MICROSCOPES

Below you can find the TAGARNO FAQ, providing answers to a series of frequently asked questions about TAGARNO digital camera microscopes.

If you are having trouble finding answers to your questions, you are always welcome to contact your local TAGARNO distributor or TAGARNO Support at support@tagarno.com

  

  

Which Operation Systems (OS) are supported by TAGARNO MEASUREMENT SOFTWARE (TMS)? 

For: Software
  • Microsoft Windows XP, Vista, 7, 8 and 10 are supported by TAGARNO MEASUREMENT SOFTWARE (TMS)

  • Mac OS is not compatible with TMS neither MILLI or MICRO version

Where do I find TAGARNO Calibrations Sheets A-B-C? 

For: Software
  • The Calibrations sheets ABC you have to print yourself.

    After installation. Press "Windows Start key" write "ABC" and you will see a pdf document on your search result.

    Print this according to the specifications on the sheet.

    Access the sheets here.

TAGARNO MEASUREMENT SOFTWARE (TMS) does not start up properly? 

For: Software

TAGARNO MEASUREMENT SOFTWARE (TMS) displays "Camera Offline" even though camera is connected correctly? 

For: Software
  • Leave your TAGARNO solution turned on, with all cables connected. Restart your computer and run TMS again.

  • Make sure that you have connected the USB-cable and the TAGARNO solution is turned on.

  • Disconnect your XPRO/XPLUS controlbox and then reconnect it again, while your TAGARNO solution is turned on

Problems transfering images from TAGARNO solution to PC? 

For: Software, TAGARNO HD PRESTIGE, TAGARNO HD TREND, TAGARNO HD UNO
  • Make sure the USB cable is inserted correctly into the PC and that the TAGARNO MEASUREMENT SOFTWARE is running

  • The camera need to be registered. TAGARNO MEASUREMENT SOFTWARE tells you in the header if the camera is not registered. See image below:

  • Check if the Device Manager can see the TAGARNO solution. Open "Device Manager" -> "Universal Serial Bus Controllers" -> here you can see a "TAGARNO USB DEVICE". Se image below:

  • If TAGARNO MEASUREMENT SOFTWARE is running and both USB-cable and SD-CARD are inserted, there will only be transfered an image through the USB-cable to TAGARNO MEASUREMENT SOFTWARE

How many calibrations do I need when using TAGARNO MEASUREMENT SOFTWARE (TMS)? 

For: Software
  • You need to perform a calibration when you make a change in the zoom level on your TAGARNO solution, but you have the possibility to make a selection of calibrations that represent the different zoom levels. Watch the video tutorial below for more information (Min: 3:20)

     

  • When you have made your calibration, use a name that you can recall. The calibration only have to be made once, go to the drop down menu, and choose your saved calibration. Your TAGARNO solution will then automatically recall all your saved settings and transfer a snapshot to your pc.
     

    See TAGARNO CALIBRATION GUIDE MEASUREMENT SOFTWARE for further information

     

How exactly can I do measurements when using TAGARNO MEASUREMENT SOFTWARE (TMS)? 

For: Software
  • This depends on which version of TAGARNO MEASUREMENT SOFTWARE (TMS) you are running (MILLI or MICRO)

  • When using MICRO calibration, we are using a dot-grid system to calibrate the entire area of the lens

    1. This method takes the lens curve distortion in to consideration, this gives us a precission when using a +10 lens of +/- 5Micron. If you are using a higher lens your will get an even higher precission
  • Using MILLI calibration, we can not give you a number, due to, too many unknown factors:

    1. Placement of known object on the monitor, size of known object and placement precision of markers when giving size
    2. If you are using MILLI calibration, which is a lineary calibration method, we recommend you to do a calibration in the area of the monitor, to avoid to much lens curve distortion

Which Operation Systems (OS) are supported by TAGARNO MEASUREMENT SOFTWARE (TMS)? 

For: Software
  • Microsoft Windows XP, Vista, 7, 8 and 10 are supported by TAGARNO MEASUREMENT SOFTWARE (TMS)

  • Mac OS is not compatible with TMS neither MILLI or MICRO version

Where do I find TAGARNO Calibrations Sheets A-B-C? 

For: Software
  • The Calibrations sheets ABC you have to print yourself.

    After installation. Press "Windows Start key" write "ABC" and you will see a pdf document on your search result.

    Print this according to the specifications on the sheet.

    Access the sheets here.

TAGARNO MEASUREMENT SOFTWARE (TMS) does not start up properly? 

For: Software

TAGARNO MEASUREMENT SOFTWARE (TMS) displays "Camera Offline" even though camera is connected correctly? 

For: Software
  • Leave your TAGARNO solution turned on, with all cables connected. Restart your computer and run TMS again.

  • Make sure that you have connected the USB-cable and the TAGARNO solution is turned on.

  • Disconnect your XPRO/XPLUS controlbox and then reconnect it again, while your TAGARNO solution is turned on

Problems transfering images from TAGARNO solution to PC? 

For: Software, TAGARNO HD PRESTIGE, TAGARNO HD TREND, TAGARNO HD UNO
  • Make sure the USB cable is inserted correctly into the PC and that the TAGARNO MEASUREMENT SOFTWARE is running

  • The camera need to be registered. TAGARNO MEASUREMENT SOFTWARE tells you in the header if the camera is not registered. See image below:

  • Check if the Device Manager can see the TAGARNO solution. Open "Device Manager" -> "Universal Serial Bus Controllers" -> here you can see a "TAGARNO USB DEVICE". Se image below:

  • If TAGARNO MEASUREMENT SOFTWARE is running and both USB-cable and SD-CARD are inserted, there will only be transfered an image through the USB-cable to TAGARNO MEASUREMENT SOFTWARE

How many calibrations do I need when using TAGARNO MEASUREMENT SOFTWARE (TMS)? 

For: Software
  • You need to perform a calibration when you make a change in the zoom level on your TAGARNO solution, but you have the possibility to make a selection of calibrations that represent the different zoom levels. Watch the video tutorial below for more information (Min: 3:20)

     

  • When you have made your calibration, use a name that you can recall. The calibration only have to be made once, go to the drop down menu, and choose your saved calibration. Your TAGARNO solution will then automatically recall all your saved settings and transfer a snapshot to your pc.
     

    See TAGARNO CALIBRATION GUIDE MEASUREMENT SOFTWARE for further information

     

How exactly can I do measurements when using TAGARNO MEASUREMENT SOFTWARE (TMS)? 

For: Software
  • This depends on which version of TAGARNO MEASUREMENT SOFTWARE (TMS) you are running (MILLI or MICRO)

  • When using MICRO calibration, we are using a dot-grid system to calibrate the entire area of the lens

    1. This method takes the lens curve distortion in to consideration, this gives us a precission when using a +10 lens of +/- 5Micron. If you are using a higher lens your will get an even higher precission
  • Using MILLI calibration, we can not give you a number, due to, too many unknown factors:

    1. Placement of known object on the monitor, size of known object and placement precision of markers when giving size
    2. If you are using MILLI calibration, which is a lineary calibration method, we recommend you to do a calibration in the area of the monitor, to avoid to much lens curve distortion

There is no image displayed on the monitor? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • Check if cables are inserted correctly into the monitor and that the monitor is set to the right video source

  • Do not use any adaptors. If you need to change the plug type, only use digital cabels, e.g. HDMI to DVI or HDMI to DISPLAY PORT

  • Check if there is a light in the green on/off button. If not check if the power supply is connected properly

The image is out of focus, when I change the zoom on the TAGARNO solution? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE

What is the difference between optical and digital zoom? 

For: General
  • Digital zoom: Digital zoom enlarges the image area at the center of the frame by enlarging the pixels. This, of course, affects the resolution of the image

  • Optical zoom: Optical zoom uses optics to bring the object closer. This produces images of higher quality and does not affect the resolution of the image

  • If you take a combination of optical and digital zoom e.g. 10x optical zoom and 2x digital zoom. To calculate the area of optical magnification, you simply take the maximum magnification and divide it by two. Examples:

    LENS +10: max mag = 100x, so 100/2 = 50x optical magnification (the rest up to 100 is digital)

    LENS +5: max mag = 50x, so 50/2 = 25x optical magnification (the rest up to 50x is digital)

    LENS +4: max mag = 40x, so 40/2 = 20x optical magniciation (the rest up to 40x is digital)

  • To see the difference between optical and digital zoom, try this out: 

    Compare the image quality when magnifying 50x with a LENS +10 (click to open image) versus magnifying 50x with a LENS +5 (click to open image). You will see that you get a better image quality with the LENS +10 because it has optical magnification all the way to 50x.

What is the difference between zoom and magnification? 

For: General
  • The zoom value is the given camera position, this value will always be the same no matter LENS and MONITOR connected

  • The magnification value is a number calculated based on your zoom position, lens type and your monitor size. 
    Eg. Monitor width / (overview with max zoom / Lens no.)  =>  478mm / (45,3mm / +4) = 42,2x (magnification on 21,5” monitor)

     

What is FOV? 

For: General
  • FOV or Field Of View, is the area you can see underneath the camera. FOV depends on zoom value and type of  LENS

What is FULL HD? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, General
  • FULL HD (Full High Definition) is a high picture quality displayed on a MONITOR - FULL HD is 1080p.
      
    The P in 1080p refers to the number of vertical lines displayed on the screen. You get an equally sharper image, if you have a higher number of lines. P stands for Progressive scan - that the screen uses to display images. Progressive scans quickly displays images due to the complete refreshment of the screen with every fram, which creates fast movements to be displayed in razor sharp details.
      
    Even though many systems claim to be able to run in FULL HD, it is exclusively equiptment, such as TAGARNOs FHD magnification systems TAGARNO FHD ZAP  and TAGARNO FHD ZIP, which is designed to display in 1080p that generates true FULL HD.

What is HD? 

For: TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • HD states a level of details on a MONITOR/SCREEN, which provides more or less fluid image and vibrant hues.
     
    The number of pixels on the screen defines the level of HD, which results in two types of resolutions: HD (1280 x 720) and FULL HD resolution (1920 x 1080).

Why do you need a magnification system with a high magnification level? 

For: TAGARNO HD PRESTIGE, General
  • When you need to see small details very clearly, a system with a high magnification level and live imaging at 60fps provides you with superb image quality - at high magnification levels.
     

    TAGARNO magnification system TAGARNO HD PRESTIGE provides you with magnification levels up to 510x.

      

Why do you need a magnification system with backlight? 

For: TAGARNO HD PRESTIGE, General
  • A magnification solution with integrated backlight enables you to clearly see objects through high intensity illumination. A backlight features an integrated source of illumination, which provides you with a magnification solution containing both direct light and backlight. Both light sources can be turned on with a single click. In addition you can adjust the intensity of the backlight gradually, to suit your specific needs. 
     
    TAGARNOs magnification system TAGARNO HD PRESTIGE is available in a version including integrated backlight, and you can get a separate backlight BACKLIGHT KIT WITH ANALOG LED CONTROL BOX

      

What are the ergonomic advantages of a TAGARNO magnification system? 

For: All
  • TAGARNO camera solutions are designed in close cooperation with Danish ergonomics specialists.
     
    As TAGARNO solutions does not depend on an ocular for focusing, your eyes, neck and back is relieved of unnecessary strain.
     
    Just place the MONITOR, so that the middle of it is positioned 15 degrees lower than your eyes, to obtain an optimal working position for the protection of your eyes.
     
     

The POINTER is not centered when zooming  

For: TAGARNO FHD TREND, TAGARNO FHD ZAP, TAGARNO HD TREND
  • The laser pointer, is thought as a target finder, this means that you dont need the center precision to localize your desired object.

Can I use TAGARNO FHD ZAP or TAGARNO FHD ZIP with TAGARNO MEASUREMENT SOFTWARE (TMS)? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP

There is no image and monitor says ``out of range``? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP
  • The monitor does not support the selected video format.
      

    Follow this procedure to change back to factory setting 1080P60.

     

    1.        Turn the microscope off

    2.        Press and hold the center button down while turning the power on

    3.        Keep holding the center button down for 25 seconds

    4.        Release the center button and turn the power off

    5.        Turn the power back on and the microscope is set to factory setting 1080P60

     

How do I use the Ethernet connector? 

For: TAGARNO FHD PRESTIGE, TAGARNO FHD TREND, TAGARNO FHD UNO
  • Store images directly to your microscope and share the content of the microscopes internal storage directly from a computer via the activated LAN connection.

Can I use a hard drive to save pictures? 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • It is possible to connect an external hard drive to the USB 2.0 

     

    The TAGARNO FHD microscopes does not have sufficient power to source the external hard drive.

    A secondary power source must be provided. 

     

    A smartphone USB charger can be used as external USB power source, as long as it can provide sufficient current. Consult the technical data for the external hard drive to see how much current (Amps) it uses during operation.

    NB: The external hard drive must be FAT32 formatted.

    • Power cable for hard drive digital microscope

How to get access to internally stored pictures? 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • The TAGARNO FHD microscope system need to be connected to a local network. 

     

    Make sure that FILE SHARE MODE is activated in the SETUP MENU

     

    Access files with Windows operation system:

    • Open the File Explorer and type: \\tagarno-snxxxxx

     

    Access files with macOS operation system:

    • Open the Connect to server window and type:

    smb://tagarno-snxxxxx/

    • Press connect

     

    In both cases a window will appear and you can type:

    • User name: \public (Windows) or public (MAC)

    • Password: pub1234

     

    Double click the images folder and you will be able to save, view,

    copy, move and rename images.

     

The TAGARNO solution does not recognize the USB stick 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • The USB stick need to be FAT32 formatted

The POINTER is not centered when zooming  

For: TAGARNO FHD TREND, TAGARNO FHD ZAP, TAGARNO HD TREND
  • The laser pointer, is thought as a target finder, this means that you dont need the center precision to localize your desired object.

How do I use the Ethernet connector? 

For: TAGARNO FHD PRESTIGE, TAGARNO FHD TREND, TAGARNO FHD UNO
  • Store images directly to your microscope and share the content of the microscopes internal storage directly from a computer via the activated LAN connection.

Can I use a hard drive to save pictures? 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • It is possible to connect an external hard drive to the USB 2.0 

     

    The TAGARNO FHD microscopes does not have sufficient power to source the external hard drive.

    A secondary power source must be provided. 

     

    A smartphone USB charger can be used as external USB power source, as long as it can provide sufficient current. Consult the technical data for the external hard drive to see how much current (Amps) it uses during operation.

    NB: The external hard drive must be FAT32 formatted.

    • Power cable for hard drive digital microscope

How to get access to internally stored pictures? 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • The TAGARNO FHD microscope system need to be connected to a local network. 

     

    Make sure that FILE SHARE MODE is activated in the SETUP MENU

     

    Access files with Windows operation system:

    • Open the File Explorer and type: \\tagarno-snxxxxx

     

    Access files with macOS operation system:

    • Open the Connect to server window and type:

    smb://tagarno-snxxxxx/

    • Press connect

     

    In both cases a window will appear and you can type:

    • User name: \public (Windows) or public (MAC)

    • Password: pub1234

     

    Double click the images folder and you will be able to save, view,

    copy, move and rename images.

     

The TAGARNO solution does not recognize the USB stick 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • The USB stick need to be FAT32 formatted

How do I use the Ethernet connector? 

For: TAGARNO FHD PRESTIGE, TAGARNO FHD TREND, TAGARNO FHD UNO
  • Store images directly to your microscope and share the content of the microscopes internal storage directly from a computer via the activated LAN connection.

Can I use a hard drive to save pictures? 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • It is possible to connect an external hard drive to the USB 2.0 

     

    The TAGARNO FHD microscopes does not have sufficient power to source the external hard drive.

    A secondary power source must be provided. 

     

    A smartphone USB charger can be used as external USB power source, as long as it can provide sufficient current. Consult the technical data for the external hard drive to see how much current (Amps) it uses during operation.

    NB: The external hard drive must be FAT32 formatted.

    • Power cable for hard drive digital microscope

How to get access to internally stored pictures? 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • The TAGARNO FHD microscope system need to be connected to a local network. 

     

    Make sure that FILE SHARE MODE is activated in the SETUP MENU

     

    Access files with Windows operation system:

    • Open the File Explorer and type: \\tagarno-snxxxxx

     

    Access files with macOS operation system:

    • Open the Connect to server window and type:

    smb://tagarno-snxxxxx/

    • Press connect

     

    In both cases a window will appear and you can type:

    • User name: \public (Windows) or public (MAC)

    • Password: pub1234

     

    Double click the images folder and you will be able to save, view,

    copy, move and rename images.

     

The TAGARNO solution does not recognize the USB stick 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • The USB stick need to be FAT32 formatted

How do I use the Ethernet connector? 

For: TAGARNO FHD PRESTIGE, TAGARNO FHD TREND, TAGARNO FHD UNO
  • Store images directly to your microscope and share the content of the microscopes internal storage directly from a computer via the activated LAN connection.

Can I use a hard drive to save pictures? 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • It is possible to connect an external hard drive to the USB 2.0 

     

    The TAGARNO FHD microscopes does not have sufficient power to source the external hard drive.

    A secondary power source must be provided. 

     

    A smartphone USB charger can be used as external USB power source, as long as it can provide sufficient current. Consult the technical data for the external hard drive to see how much current (Amps) it uses during operation.

    NB: The external hard drive must be FAT32 formatted.

    • Power cable for hard drive digital microscope

How to get access to internally stored pictures? 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • The TAGARNO FHD microscope system need to be connected to a local network. 

     

    Make sure that FILE SHARE MODE is activated in the SETUP MENU

     

    Access files with Windows operation system:

    • Open the File Explorer and type: \\tagarno-snxxxxx

     

    Access files with macOS operation system:

    • Open the Connect to server window and type:

    smb://tagarno-snxxxxx/

    • Press connect

     

    In both cases a window will appear and you can type:

    • User name: \public (Windows) or public (MAC)

    • Password: pub1234

     

    Double click the images folder and you will be able to save, view,

    copy, move and rename images.

     

The TAGARNO solution does not recognize the USB stick 

For: TAGARNO FHD TREND, TAGARNO FHD UNO, TAGARNO FHD PRESTIGE
  • The USB stick need to be FAT32 formatted

There is no image displayed on the monitor? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • Check if cables are inserted correctly into the monitor and that the monitor is set to the right video source

  • Do not use any adaptors. If you need to change the plug type, only use digital cabels, e.g. HDMI to DVI or HDMI to DISPLAY PORT

  • Check if there is a light in the green on/off button. If not check if the power supply is connected properly

The image is out of focus, when I change the zoom on the TAGARNO solution? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE

What is FULL HD? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, General
  • FULL HD (Full High Definition) is a high picture quality displayed on a MONITOR - FULL HD is 1080p.
      
    The P in 1080p refers to the number of vertical lines displayed on the screen. You get an equally sharper image, if you have a higher number of lines. P stands for Progressive scan - that the screen uses to display images. Progressive scans quickly displays images due to the complete refreshment of the screen with every fram, which creates fast movements to be displayed in razor sharp details.
      
    Even though many systems claim to be able to run in FULL HD, it is exclusively equiptment, such as TAGARNOs FHD magnification systems TAGARNO FHD ZAP  and TAGARNO FHD ZIP, which is designed to display in 1080p that generates true FULL HD.

The POINTER is not centered when zooming  

For: TAGARNO FHD TREND, TAGARNO FHD ZAP, TAGARNO HD TREND
  • The laser pointer, is thought as a target finder, this means that you dont need the center precision to localize your desired object.

Can I use TAGARNO FHD ZAP or TAGARNO FHD ZIP with TAGARNO MEASUREMENT SOFTWARE (TMS)? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP

There is no image and monitor says ``out of range``? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP
  • The monitor does not support the selected video format.
      

    Follow this procedure to change back to factory setting 1080P60.

     

    1.        Turn the microscope off

    2.        Press and hold the center button down while turning the power on

    3.        Keep holding the center button down for 25 seconds

    4.        Release the center button and turn the power off

    5.        Turn the power back on and the microscope is set to factory setting 1080P60

     

There is no image displayed on the monitor? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • Check if cables are inserted correctly into the monitor and that the monitor is set to the right video source

  • Do not use any adaptors. If you need to change the plug type, only use digital cabels, e.g. HDMI to DVI or HDMI to DISPLAY PORT

  • Check if there is a light in the green on/off button. If not check if the power supply is connected properly

The image is out of focus, when I change the zoom on the TAGARNO solution? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE

What is FULL HD? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, General
  • FULL HD (Full High Definition) is a high picture quality displayed on a MONITOR - FULL HD is 1080p.
      
    The P in 1080p refers to the number of vertical lines displayed on the screen. You get an equally sharper image, if you have a higher number of lines. P stands for Progressive scan - that the screen uses to display images. Progressive scans quickly displays images due to the complete refreshment of the screen with every fram, which creates fast movements to be displayed in razor sharp details.
      
    Even though many systems claim to be able to run in FULL HD, it is exclusively equiptment, such as TAGARNOs FHD magnification systems TAGARNO FHD ZAP  and TAGARNO FHD ZIP, which is designed to display in 1080p that generates true FULL HD.

Can I use TAGARNO FHD ZAP or TAGARNO FHD ZIP with TAGARNO MEASUREMENT SOFTWARE (TMS)? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP

There is no image and monitor says ``out of range``? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP
  • The monitor does not support the selected video format.
      

    Follow this procedure to change back to factory setting 1080P60.

     

    1.        Turn the microscope off

    2.        Press and hold the center button down while turning the power on

    3.        Keep holding the center button down for 25 seconds

    4.        Release the center button and turn the power off

    5.        Turn the power back on and the microscope is set to factory setting 1080P60

     

Problems transfering images from TAGARNO solution to PC? 

For: Software, TAGARNO HD PRESTIGE, TAGARNO HD TREND, TAGARNO HD UNO
  • Make sure the USB cable is inserted correctly into the PC and that the TAGARNO MEASUREMENT SOFTWARE is running

  • The camera need to be registered. TAGARNO MEASUREMENT SOFTWARE tells you in the header if the camera is not registered. See image below:

  • Check if the Device Manager can see the TAGARNO solution. Open "Device Manager" -> "Universal Serial Bus Controllers" -> here you can see a "TAGARNO USB DEVICE". Se image below:

  • If TAGARNO MEASUREMENT SOFTWARE is running and both USB-cable and SD-CARD are inserted, there will only be transfered an image through the USB-cable to TAGARNO MEASUREMENT SOFTWARE

There is no image displayed on the monitor? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • Check if cables are inserted correctly into the monitor and that the monitor is set to the right video source

  • Do not use any adaptors. If you need to change the plug type, only use digital cabels, e.g. HDMI to DVI or HDMI to DISPLAY PORT

  • Check if there is a light in the green on/off button. If not check if the power supply is connected properly

The image is out of focus, when I change the zoom on the TAGARNO solution? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE

What is HD? 

For: TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • HD states a level of details on a MONITOR/SCREEN, which provides more or less fluid image and vibrant hues.
     
    The number of pixels on the screen defines the level of HD, which results in two types of resolutions: HD (1280 x 720) and FULL HD resolution (1920 x 1080).

Problems transfering images from TAGARNO solution to PC? 

For: Software, TAGARNO HD PRESTIGE, TAGARNO HD TREND, TAGARNO HD UNO
  • Make sure the USB cable is inserted correctly into the PC and that the TAGARNO MEASUREMENT SOFTWARE is running

  • The camera need to be registered. TAGARNO MEASUREMENT SOFTWARE tells you in the header if the camera is not registered. See image below:

  • Check if the Device Manager can see the TAGARNO solution. Open "Device Manager" -> "Universal Serial Bus Controllers" -> here you can see a "TAGARNO USB DEVICE". Se image below:

  • If TAGARNO MEASUREMENT SOFTWARE is running and both USB-cable and SD-CARD are inserted, there will only be transfered an image through the USB-cable to TAGARNO MEASUREMENT SOFTWARE

There is no image displayed on the monitor? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • Check if cables are inserted correctly into the monitor and that the monitor is set to the right video source

  • Do not use any adaptors. If you need to change the plug type, only use digital cabels, e.g. HDMI to DVI or HDMI to DISPLAY PORT

  • Check if there is a light in the green on/off button. If not check if the power supply is connected properly

The image is out of focus, when I change the zoom on the TAGARNO solution? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE

What is HD? 

For: TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • HD states a level of details on a MONITOR/SCREEN, which provides more or less fluid image and vibrant hues.
     
    The number of pixels on the screen defines the level of HD, which results in two types of resolutions: HD (1280 x 720) and FULL HD resolution (1920 x 1080).

The POINTER is not centered when zooming  

For: TAGARNO FHD TREND, TAGARNO FHD ZAP, TAGARNO HD TREND
  • The laser pointer, is thought as a target finder, this means that you dont need the center precision to localize your desired object.

Problems transfering images from TAGARNO solution to PC? 

For: Software, TAGARNO HD PRESTIGE, TAGARNO HD TREND, TAGARNO HD UNO
  • Make sure the USB cable is inserted correctly into the PC and that the TAGARNO MEASUREMENT SOFTWARE is running

  • The camera need to be registered. TAGARNO MEASUREMENT SOFTWARE tells you in the header if the camera is not registered. See image below:

  • Check if the Device Manager can see the TAGARNO solution. Open "Device Manager" -> "Universal Serial Bus Controllers" -> here you can see a "TAGARNO USB DEVICE". Se image below:

  • If TAGARNO MEASUREMENT SOFTWARE is running and both USB-cable and SD-CARD are inserted, there will only be transfered an image through the USB-cable to TAGARNO MEASUREMENT SOFTWARE

There is no image displayed on the monitor? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • Check if cables are inserted correctly into the monitor and that the monitor is set to the right video source

  • Do not use any adaptors. If you need to change the plug type, only use digital cabels, e.g. HDMI to DVI or HDMI to DISPLAY PORT

  • Check if there is a light in the green on/off button. If not check if the power supply is connected properly

The image is out of focus, when I change the zoom on the TAGARNO solution? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE

What is HD? 

For: TAGARNO HD UNO, TAGARNO HD TREND, TAGARNO HD PRESTIGE
  • HD states a level of details on a MONITOR/SCREEN, which provides more or less fluid image and vibrant hues.
     
    The number of pixels on the screen defines the level of HD, which results in two types of resolutions: HD (1280 x 720) and FULL HD resolution (1920 x 1080).

Why do you need a magnification system with a high magnification level? 

For: TAGARNO HD PRESTIGE, General
  • When you need to see small details very clearly, a system with a high magnification level and live imaging at 60fps provides you with superb image quality - at high magnification levels.
     

    TAGARNO magnification system TAGARNO HD PRESTIGE provides you with magnification levels up to 510x.

      

Why do you need a magnification system with backlight? 

For: TAGARNO HD PRESTIGE, General
  • A magnification solution with integrated backlight enables you to clearly see objects through high intensity illumination. A backlight features an integrated source of illumination, which provides you with a magnification solution containing both direct light and backlight. Both light sources can be turned on with a single click. In addition you can adjust the intensity of the backlight gradually, to suit your specific needs. 
     
    TAGARNOs magnification system TAGARNO HD PRESTIGE is available in a version including integrated backlight, and you can get a separate backlight BACKLIGHT KIT WITH ANALOG LED CONTROL BOX

      

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What is the difference between optical and digital zoom? 

For: General
  • Digital zoom: Digital zoom enlarges the image area at the center of the frame by enlarging the pixels. This, of course, affects the resolution of the image

  • Optical zoom: Optical zoom uses optics to bring the object closer. This produces images of higher quality and does not affect the resolution of the image

  • If you take a combination of optical and digital zoom e.g. 10x optical zoom and 2x digital zoom. To calculate the area of optical magnification, you simply take the maximum magnification and divide it by two. Examples:

    LENS +10: max mag = 100x, so 100/2 = 50x optical magnification (the rest up to 100 is digital)

    LENS +5: max mag = 50x, so 50/2 = 25x optical magnification (the rest up to 50x is digital)

    LENS +4: max mag = 40x, so 40/2 = 20x optical magniciation (the rest up to 40x is digital)

  • To see the difference between optical and digital zoom, try this out: 

    Compare the image quality when magnifying 50x with a LENS +10 (click to open image) versus magnifying 50x with a LENS +5 (click to open image). You will see that you get a better image quality with the LENS +10 because it has optical magnification all the way to 50x.

What is the difference between zoom and magnification? 

For: General
  • The zoom value is the given camera position, this value will always be the same no matter LENS and MONITOR connected

  • The magnification value is a number calculated based on your zoom position, lens type and your monitor size. 
    Eg. Monitor width / (overview with max zoom / Lens no.)  =>  478mm / (45,3mm / +4) = 42,2x (magnification on 21,5” monitor)

     

What is FOV? 

For: General
  • FOV or Field Of View, is the area you can see underneath the camera. FOV depends on zoom value and type of  LENS

What is FULL HD? 

For: TAGARNO FHD ZAP, TAGARNO FHD ZIP, General
  • FULL HD (Full High Definition) is a high picture quality displayed on a MONITOR - FULL HD is 1080p.
      
    The P in 1080p refers to the number of vertical lines displayed on the screen. You get an equally sharper image, if you have a higher number of lines. P stands for Progressive scan - that the screen uses to display images. Progressive scans quickly displays images due to the complete refreshment of the screen with every fram, which creates fast movements to be displayed in razor sharp details.
      
    Even though many systems claim to be able to run in FULL HD, it is exclusively equiptment, such as TAGARNOs FHD magnification systems TAGARNO FHD ZAP  and TAGARNO FHD ZIP, which is designed to display in 1080p that generates true FULL HD.

Why do you need a magnification system with a high magnification level? 

For: TAGARNO HD PRESTIGE, General
  • When you need to see small details very clearly, a system with a high magnification level and live imaging at 60fps provides you with superb image quality - at high magnification levels.
     

    TAGARNO magnification system TAGARNO HD PRESTIGE provides you with magnification levels up to 510x.

      

Why do you need a magnification system with backlight? 

For: TAGARNO HD PRESTIGE, General
  • A magnification solution with integrated backlight enables you to clearly see objects through high intensity illumination. A backlight features an integrated source of illumination, which provides you with a magnification solution containing both direct light and backlight. Both light sources can be turned on with a single click. In addition you can adjust the intensity of the backlight gradually, to suit your specific needs. 
     
    TAGARNOs magnification system TAGARNO HD PRESTIGE is available in a version including integrated backlight, and you can get a separate backlight BACKLIGHT KIT WITH ANALOG LED CONTROL BOX